Shipping policy

Shipping Policy

Welcome to SaveaChic.
We are committed to providing a smooth, reliable, and transparent shipping experience for all of our customers.

Business Information

Business Name: CLICKVAULT LIMITED
Business Registration Number: 78777506

Address:
UNIT B6, 12TH FLOOR, WING WAH BUILDING
NO. 677 KING'S ROAD
QUARRY BAY
HONG KONG

Email: support@saveachic.com

Shipping Information

At SaveaChic, we strive to process and deliver your orders as quickly and efficiently as possible.

Order Processing Times

  • Order Cut-Off Time: 5:00 PM (GMT+8)

  • Processing Time: 1–3 business days (Monday to Friday)

Orders placed after the daily cut-off time will be processed on the next business day.

Estimated Delivery Times

Estimated shipping times may vary depending on your location and courier availability.

  • Transit Time: 6–10 business days (Monday to Friday)

  • Estimated Total Delivery Time: 7–13 business days

Please note that shipping times may be slightly longer during holidays, promotional periods, customs processing, or unexpected courier delays.

Shipping Costs

We currently offer:

✅ Free Shipping on Eligible Orders

Shipping fees (if applicable) will be clearly displayed during checkout before payment is completed.

Shipping Carriers

We work with trusted international and local courier partners to ensure safe and timely deliveries, including:

  • DHL

  • UPS

  • FedEx

  • DPD

  • Evri

  • Local postal services and regional delivery partners

Carrier selection may vary depending on destination and shipping method.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can track your order directly using the tracking number provided in your shipping confirmation email.

Delivery Issues

If your package is delayed, missing, or arrives damaged, please contact our support team as soon as possible.

We will assist you with:

  • Tracking updates

  • Delivery investigations

  • Replacement requests

  • Shipping-related support

Email: support@saveachic.com

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before completing your order.

SaveaChic is not responsible for delivery issues caused by incorrect or incomplete shipping information provided during checkout.

Customs, Duties & Taxes

Depending on your location, international orders may be subject to customs duties, import taxes, or local fees imposed by your country.

These charges, if applicable, are the responsibility of the customer.

Lost or Stolen Packages

If your tracking information shows your order as delivered but you have not received it, please contact the shipping carrier first and then reach out to our support team for assistance.

We will do our best to help investigate the issue.

Need Help?

If you have any questions regarding shipping, delivery, or tracking, please contact us.

Contact Information

Business Name: CLICKVAULT LIMITED

Address:
UNIT B6, 12TH FLOOR, WING WAH BUILDING
NO. 677 KING'S ROAD
QUARRY BAY
HONG KONG

Email: support@saveachic.com

Website:
SaveaChic Official Website

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT+8)

We aim to respond to all inquiries within 24–48 business hours.