Refund policy

Welcome to SaveaChic.
We want you to shop with confidence and enjoy a smooth customer experience. If you are not completely satisfied with your purchase, we are here to help.

Business Information

Business Name: CLICKVAULT LIMITED
Business Registration Number: 78777506

Address:
UNIT B6, 12TH FLOOR, WING WAH BUILDING
NO. 677 KING'S ROAD
QUARRY BAY
HONG KONG

Email: support@saveachic.com

30-Day Easy Returns

At SaveaChic, customer satisfaction is our priority.
If you are not satisfied with your order, you may request a return within 30 days from the date your package is delivered.

Return Policy Overview

  • Return Window: Returns can be requested within 30 days after delivery.

  • Condition: Returned items must be unused, in original condition, and include original packaging, accessories, and tags.

  • Order Processing: Orders are typically processed within 1–3 business days.

  • Delivery Time: Shipping times may vary depending on destination and courier services.

  • Easy Returns: Our support team will guide you through the return process step by step.

Return Circumstances & Refund Conditions

1. Wrong Item Received

If you receive an item different from what you ordered:

  • Return Cost: Free — we cover return shipping costs.

  • Processing Time: 24–48 business hours.

  • Refund Time: Refund issued within 3–10 business days after approval or receipt of returned item.

2. Damaged or Defective Item

If your item arrives damaged, defective, or unusable:

  • Return Cost: Free — we cover return shipping costs.

  • Processing Time: 24–48 business hours after receiving photos or evidence.

  • Refund Time: Refund processed within 3–10 business days after approval.

3. Lost Package / Order Not Delivered

If your package does not arrive within the expected delivery timeframe:

  • Return Required: No.

  • Investigation Time: 2–5 business days.

  • Resolution: Refund or replacement issued after investigation approval.

  • Refund Time: 3–10 business days depending on payment provider.

4. Change of Mind / Customer Remorse

If you no longer want the product or ordered the wrong variant:

  • Return Cost: Customer is responsible for return shipping fees.

  • Processing Time: 24–48 business hours.

  • Refund Time: 3–10 business days after item inspection and approval.

5. Order Cancellation Before Shipment

If you cancel your order before it ships:

  • Cancellation Fee: None.

  • Refund: Full refund issued.

  • Processing Time: Within 24 hours.

  • Refund Arrival: 3–10 business days depending on payment provider.

6. Other Return Situations

If your issue is not listed above, please contact our support team.

Email: support@saveachic.com

Each request will be reviewed individually.

  • Review Time: 24–48 business hours.

  • Refund Time: 3–10 business days after approval.

How To Return An Item

Step 1 — Contact Us

Email our support team at support@saveachic.com and include:

  • Your order number

  • Reason for return

  • Photos if applicable

Step 2 — Receive Return Instructions

Our team will provide return approval and detailed return instructions.

Step 3 — Repack The Item

Please securely pack the item in its original packaging with all included accessories.

Step 4 — Return Shipment

If applicable, we may provide a return shipping label and further shipping instructions.

Refund Process

Once your return is approved and processed, refunds are sent back to your original payment method.

Depending on your bank or payment provider, refunds may take 3–10 business days to appear.

Exchanges

We offer exchanges for eligible items such as:

  • Wrong item received

  • Defective products

  • Incorrect product variants

Please contact our support team before sending any exchange requests.

  • Exchange Review Time: 2–3 business days

  • Replacement Delivery: Delivery times vary by location

  • Refund Processing: 3–10 business days if applicable

Non-Returnable Items

For hygiene and safety reasons, certain personal-use items may not be eligible for return.

If applicable, these items will be clearly marked as non-returnable on the product page.

Need Help?

If you have any questions regarding returns, refunds, exchanges, or your order, please contact our support team.

Contact Information

Business Name: CLICKVAULT LIMITED

Address:
UNIT B6, 12TH FLOOR, WING WAH BUILDING
NO. 677 KING'S ROAD
QUARRY BAY
HONG KONG

Email: support@saveachic.com

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT+8)

We aim to respond to all inquiries within 24–48 business hours.

Thank you for shopping with SaveaChic.